Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss St Andrews | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss St Andrews collects, uses, and safeguards your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss St Andrews is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in St Andrews and across the UK. We act as the Data Controller for any personal information you provide to us.

2. Data We Collect

We collect personal information necessary to provide safe and effective pharmacy services. This includes:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and relevant clinical details required for prescribing weight loss treatments
• Payment information: Billing details processed securely through our payment provider
• Consultation data: Responses to our online health questionnaires and clinical assessments
• Technical data: IP address, browser type, and website usage information collected automatically when you visit our site

3. How We Use Your Data

We use your personal and health data to:

• Conduct clinical assessments and determine suitability for weight loss treatment
• Dispense and deliver prescription and non-prescription medications safely
• Process payments and manage your orders
• Communicate with you about your treatment, prescriptions, and order status
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy
• Maintain accurate and up-to-date patient records
• Improve the quality and safety of our services

Our lawful basis for processing health data is the provision of healthcare and treatment under Article 9(2)(h) of UK GDPR. General personal data is processed under legitimate interests and contractual necessity.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies we use include:

• Essential cookies: Required for the website to function correctly, including secure login and checkout
• Analytics cookies: Help us understand visitor behaviour so we can improve our services
• Preference cookies: Remember your settings and choices for future visits

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain areas of our website.

5. Third-Party Sharing

We do not sell or rent your personal data. We may share your information only in the following circumstances:

• Healthcare providers: Where clinically appropriate, relevant health information may be shared with your GP or other healthcare professionals involved in your care
• Prescription processing: Our prescribing partners receive necessary clinical information to issue and verify prescriptions
• Delivery services: Name and delivery address are shared with our courier to fulfil your order. We aim to dispatch all approved orders within 1 working day of pharmacist approval
• Payment processors: Secure payment providers process your billing details on our behalf
• Regulatory bodies: We may be required to share information with the GPhC, MHRA, or other authorities to meet our legal obligations

All third parties are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised unless we are legally required to retain it for longer.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmissions on our website are encrypted using SSL technology.

8. Your Privacy Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict processing or object to how your data is used. To exercise any of these rights, or if you have concerns about how your data is handled, please contact us directly and we will respond promptly.

9. Contact Us

For any data protection enquiries, requests, or concerns, please contact our team. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

If you have a complaint about how we handle your data, you have the right to raise this with the relevant supervisory authority for data protection in the UK.